Accessible Customer Service Plan

NEB’s Fun World is committed to providing superior service for all customers that visit our entertainment centre in north Oshawa. This includes customers with a mental or physical disability.

Suport persons will not be charged if they are assisting someone with a disability who wishes to partake in our actives. Example, if the person wishes to bowl but the support person is not bowling, they will not be charged. Same concept if a person who needs to be assisted wishes to go on the rides but the support person has to assist them, they will not be charged. If the support worker wants to play their own game of bowling, they will be charged the same price as someone who has a disability.

Some disruptions we have in our facility are as follows:

Feedback Process Customers who wish to provide feedback on the way NEB’s Fun World provides goods and services to people with disabilities can…

All feedback, including complaints, will be handled. A NEB's representative will respond to all feedback based on the customer’s preferred method of contact. A Manager will respond to all complaints in writing (e-mail or letter). Cusomers can expect to hear back in 2 days.

Download Accessible Customer Service Plan

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